Return Policy

Return Policy

If you wish to return a product, please fill in the form below. For all information, go to 'Returns and Warranty'. We have listed the requirements below. All products purchased from Tecflower AG may be returned by post.

1. Return Period

Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.

1.1. 14-day right of return for all products

Subject to the below-listed limitations, all products purchased may be returned within 14 calendar days.

2. No right of return

Unfortunately, we cannot accept the following returns:

  • Damaged products (with the exception of transport damage)
  • Products that are not in their original packaging
  • Products that do not include all accessories

3. Refund value

Provided that a product can be returned, the following refund regulations apply:

Full refund at purchase price:

  • The product is in its sealed, undamaged original packaging
  • Deduction depending on product condition (10% or minimum deduction of CHF 10.–)
  • The product has been opened or used (exceptions: see 2).

Individual examination:

  • Products with damaged packaging

4. Return shipping costs

Postal charges for the return shipment of products are generally borne by the sender. The following exceptions apply:

  • The product received is incorrect
  • The product information in our shop is incorrect
  • The product received was not ordered
  • The product is incomplete

Product Return Form